Refund policy

Return & Refund Policy

We want you to shop with confidence. If you are not satisfied with your purchase, we are here to help.

🔄 Return Eligibility

• You may request a return within 3 days of receiving your order.

• The product must be unused, in original packaging, and in the same condition as delivered.

• Returns are only accepted in case of:

  • Damaged product

  • Defective item

  • Wrong product delivered

📦 Return Process

• To request a return, contact us via phone or WhatsApp within 3 days of delivery.

• Share your order details and clear images/video of the issue.

• Our team will review and guide you through the return process.

💰 Refund Policy

• Once your return is received and inspected, your refund will be processed.

• Refunds are usually issued within 5–7 working days.

• Refund will be made via:

  • Bank transfer

  • EasyPaisa / JazzCash

🔁 Exchange Policy

• We offer exchange for defective or damaged products.

• Exchange requests follow the same process as returns.

🚚 Return Shipping

• If the product is damaged or incorrect, we will cover the return shipping cost.

• For other cases, the customer may be responsible for return shipping charges.

❌ Non-Returnable Items

• Used or damaged (by customer) items

• Products without original packaging

• Change of mind (in some cases)

⚠️ Important Notes

• Please check your parcel at the time of delivery.

• No return or refund requests will be accepted after 3 days.

• We reserve the right to reject any return request that does not meet our policy conditions.

📩 Contact Us

If you have any questions or need assistance, feel free to contact our support team anytime.

---

Your satisfaction is our priority, and we are committed to providing you with a reliable shopping experience.